سياسة الاستبدال والاسترجاع

Return and exchange: Our return and exchange policy is 3 days from the time of receiving the ready-made order, by contacting us via the customer service number and the WhatsApp application available on the website. Custom-made or tailored products or products that have been modified at the customer's request cannot be returned or exchanged. To be eligible for a return: please ensure that the product to be returned is in the same condition as when received. Attach the invoice receipt with the product to be returned. Note: we are not responsible for returning products that do not belong to us by mistake; we will contact you to inform you of this, and you will be responsible for returning them to us. Manufacturing defects and order errors: First, we apologize if this occurs. If you receive a product with defects or an error in the order, please inform us through the available contact methods on the website, and the mistake will be corrected at no cost. Refunds (if any): Once we receive and inspect the returned products, we will contact you to inform you whether the products meet the above conditions and are eligible for return or exchange. Refund process: If the payment was made via bank transfer, we will contact you to send a full account number picture, and we will refund the amount after receiving the returned shipment. In case of cash on delivery payment, the amount will also be refunded in the same way, and only the 12 riyal cash on delivery fee will be deducted from the customer.